FAQs

What payment methods do you accept?
We accept all major COD ( Cash on Delivery ) credit/debit cards, PayPal, and other secure payment options for a smooth checkout experience.
Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations are only possible within 24 hours of purchase. Contact our support team ASAP if you need changes.
Is my payment information secure?
Yes, we use secure encryption and trusted payment gateways to protect your payment information.
Do you offer discounts or promo codes?
Yes! We occasionally run special promotions. Subscribe to our newsletter or follow us on social media for the latest deals.

How long does shipping take?
Orders are processed within 1-2 business days and typically delivered within 3-5 business days, depending on your location.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by country.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use it to track your package in real time.
What if my order is delayed?
While we strive for timely deliveries, delays may happen due to customs or courier issues. If your order is significantly delayed, please contact us.
What if my package is lost or stolen?
If your tracking shows delivered but you haven’t received your package, check with neighbors or your local post office. If you still can’t find it, contact us for assistance.

What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I initiate a return?
Contact our customer support team with your order details, and we’ll guide you through the return process.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Can I exchange a product instead of returning it?
Yes, exchanges are possible for the same product or a similar item of equal value.

Are your products high quality?
Absolutely! We ensure that all our products meet high-quality standards for durability and functionality.
Do your products come with a warranty?
Some of our products include a limited warranty. Please check the product page for specific warranty details.
How do I know if a product is right for me?
Check the product descriptions, specifications, and customer reviews. If you still have questions, feel free to contact us.

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and receive special offers.
How can I contact customer support?
You can reach us via contact@fitneist.com, our Contact Us page, during business hours.
Do you offer wholesale or bulk discounts?
Yes! If you’re interested in bulk purchasing, contact us for special pricing.